Return Policy

Return, Refund & Order Policy

At Fasanime, customer satisfaction is our top priority. Please review the following policies carefully before making a purchase.

πŸ•’ Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • Once processed, you will receive a shipping confirmation email with tracking details

  • During peak seasons or promotions, processing times may be slightly delayed

  • Orders cannot be modified once they have been processed

❌ Order Cancellation Policy

You may request to cancel your order within 6 hours of placing it.

  • If the order has not yet been processed, a full refund will be issued

  • Once the order has been processed or shipped, it cannot be canceled

  • In such cases, you may request a return after delivery

To cancel an order, please contact us immediately:
Info@fasanime.com

πŸ•’ Return Period

You may request a return within 30 days of delivery (based on tracking confirmation).

  • Items must be shipped back within 30 days after return approval

  • All items must be returned in one single shipment

πŸ“© How to Start a Return

To initiate a return, please contact us at:
Info@fasanime.com

Include the following information:

  • Order number

  • Reason for return

  • Photos/videos (if item is damaged or defective)

⚠️ Returns without prior authorization will not be accepted

βœ… Return Conditions

To qualify for a return, items must meet ALL of the following:

  • Unused, unwashed, and undamaged

  • In original packaging

  • Include all accessories and documentation

  • No visible signs of wear

  • Returned within the approved timeframe

🚚 Return Shipping Costs

  • Customers are responsible for return shipping costs

  • We do not provide return shipping labels

  • Original shipping fees are non-refundable (except in defective cases)

  • We recommend using a trackable shipping method

  • We are not responsible for lost or missing return packages

πŸ’° Refund Process

Once your return is received and inspected:

  • Refunds will be processed within 10 business days

  • Refunds are issued to the original payment method only

  • You will receive an email confirmation once completed

Refund includes:
βœ” Product price
βœ” Standard shipping fee (only if item is defective or incorrect)

Refund does NOT include:
✘ Return shipping costs
✘ Express or premium shipping fees

❌ Non-Refundable Situations

We reserve the right to refuse returns or refunds if:

  • Items show signs of use or damage

  • Missing original packaging or accessories

  • Return sent without approval

  • Return request is made outside the allowed timeframe

If a return is rejected, the customer must arrange pickup at their own expense.

πŸ“ Return Address

Please DO NOT return items to the address on the package.

  • Unauthorized returns will not be accepted or refunded

  • Return Address:1611 Pennsylvania Avenue NW, Washington, D.C.

⚠️ Important Notes (Chargeback Prevention)

  • By placing an order, you agree to all terms stated above

  • We recommend contacting our support team before initiating any payment dispute

  • Unauthorized chargebacks may result in account restrictions

πŸ“ž Contact Us

Email: Info@fasanime.com
Website: fasanime.com